Frequently Asked Questions

Fresh answers to your most pressing Gardencup questions.

How long do Gardencups stay fresh?

Our salads are designed to stay crisp and fresh for up to 5-7 days when kept refrigerated. Each cup is sealed with a breathable membrane to maintain peak quality.

How does the shipping process work for perishable food?

We ship in insulated boxes with non-toxic cooling packs. Our logistics partners prioritize 1-2 day transit times to ensure your greens arrive at the perfect temperature.

Are the containers recyclable?

Yes! Every Gardencup is made from 100% BPA-free, recyclable PET plastic. We encourage you to rinse and recycle them or reuse them for meal prep at home.

Can I customize the ingredients in my cups?

Currently, we offer fixed recipes curated by our chefs to ensure the perfect flavor balance, but we regularly rotate our menu to provide a wide variety of seasonal options.

What if my delivery is delayed or damaged?

We offer a Freshness Guarantee. If your order arrives late or in poor condition, simply take a photo and contact our support team within 24 hours for a full refund or replacement.

Do you offer subscription discounts?

Absolutely. By choosing a weekly or bi-weekly subscription plan, you save 15% on every order and gain access to exclusive seasonal flavors.